Terms & Conditions
White2Label Manufacturing Ltd trading as Onflair
Company number: 11484223
Registered in England and Wales
1. DEFINITION / INTERPRETATION
In these Terms and Conditions, the following definitions apply:
“Agreement” means these Terms and Conditions together with the terms outlined in any applicable Specification Documents.
“Onflair” / “Seller” refers to White2Label Manufacturing Ltd, trading as Onflair.
“Customer” means the person or organisation who purchases goods and/or services from Onflair.
“Intellectual Property Rights” includes all patents, copyrights, trademarks, registered and unregistered designs, know-how, and all other intellectual property rights enforceable worldwide.
“Specification Document” means any statement of work, quotation, or other document issued by Onflair describing the goods or services to be provided.
“Fees” means the agreed price as stated in the Order Acknowledgement.
“Products” means the goods and/or services provided by Onflair under an accepted order.
“Order Acknowledgement” refers to written confirmation from Onflair (email, letter, etc.) confirming an order.
2. VALIDITY OF GENERAL CONDITIONS
2.1 These Terms apply to all offers, agreements, and legal obligations between Onflair and the Customer.
2.2 Customer terms apply only if they do not conflict with these Terms. If a conflict arises, Onflair’s Terms take precedence.
2.3 Deviations from these Terms must be confirmed in writing and agreed by both parties.
3. BASIS OF SALE
3.1 Onflair will only supply Products based on written quotations accepted by the Customer or confirmed orders, subject exclusively to these Terms.
3.2 No changes to these Terms are valid unless agreed in writing by both parties.
3.3 Onflair staff or agents are not authorised to make binding statements unless confirmed in writing.
3.4 Advice from Onflair, unless formally written, is followed at the Customer’s own risk.
3.5 Errors or omissions in documents issued by Onflair are subject to correction without liability.
4. SCOPE OF DESIGN WORK (Tech Pack Services)
4.1 Product Information – Must be submitted via the design brief questionnaire post-payment.
4.2 Sketches – Created based on the Customer’s submitted product information.
4.3 Materials – Client must provide direction on fabric selection.
4.4 Measurements – Client may submit base measurements or a physical sample.
4.5 Construction & Branding – Client must provide all brand assets (logos, prints, etc.).
4.6 Bill of Materials – A comprehensive list of all materials and specifications.
4.7 Tech Pack Compilation – A complete production-ready document is created and reviewed.
5. ORDERS AND SPECIFICATIONS
5.1 No quotation becomes binding until an Order Acknowledgement is issued.
5.2 Orders are accepted solely at Onflair’s discretion.
5.3 Customer is responsible for ensuring order accuracy and providing timely specifications.
5.4 Products supplied will match the final accepted specification.
5.5 A 10% variance in final quantity may occur due to material or production issues.
5.6 Customer will indemnify Onflair against IP infringements if using Customer-supplied designs.
5.7 Onflair may make specification changes required by law or quality control.
5.8 Orders cannot be cancelled without written agreement. Onflair reserves the right to charge up to 100% of the invoice value for cancellations.
6. BASIS OF CHARGES / PRICING
6.1 Pricing will be as per the most recent valid quotation or price list.
6.2 Prices may be adjusted due to delays or quantity amendments by the Customer.
6.3 Prices exclude delivery charges and VAT unless otherwise stated.
6.4 +/-10% tolerance in final units will be reflected in the invoice.
7. TERMS OF PAYMENT
7.1 100% upfront payment is required unless agreed otherwise in writing.
7.2 Payments must be received in full and cleared funds.
7.3 No deductions or offsets are allowed.
7.4 Non-payment allows Onflair to cancel contracts, suspend deliveries, or reallocate payments.
7.5 Legal and storage fees due to non-payment are the Customer’s responsibility. Storage fees are £10/day per box after 10 working days post-invoice.
8. DELIVERY AND RISK
8.1 Customer bears responsibility and risk once products are made available for delivery.
8.2 Onflair is not liable for transit damage or loss.
8.3 Minor size deviations (within standard manufacturing tolerances) are permissible.
8.4 A defect rate of up to 5% is considered acceptable.
8.5 Delivery delays of up to four weeks do not constitute a breach of contract.
8.6 Onflair's liability is limited to the cost difference of replacement goods.
9. WARRANTIES & LIMITATION OF LIABILITY
9.1 Goods will conform to specification and be free of material defects within industry tolerance levels.
9.2 Onflair is not liable for:
Customer-supplied designs
Normal wear and tear, misuse, or negligence
Goods manufactured by third parties
9.3 Customer must report defects within 7 days of delivery.
9.4 Onflair is not liable for indirect, special, or consequential damages.
9.5 Delays outside of Onflair’s control (force majeure) release them from liability.
10. IMAGERY AND ORDER QUANTITIES
10.1 Catalogue imagery is for reference only. Samples are advised.
10.2 Specific SKU delivery quantities may vary. Shortfalls will be credited.
10.3 Onflair may gather content (photos/videos) of production unless an NDA is in place. Customers should request exclusions in writing.
11. GENERAL
11.1 Notices must be in writing and delivered to the registered address.
11.2 If any term is unenforceable, the rest remain valid.
11.3 Delays or partial enforcement do not waive rights.
11.4 Any waivers apply only to specific breaches.
11.5 English law applies. Jurisdiction: English courts.
12. ENTIRE AGREEMENT
12.1 This Agreement represents the full understanding between the parties.
12.2 No representations outside this Agreement shall be relied upon.
13. THIRD PARTY RIGHTS
13.1 This Agreement grants no rights to third parties.
13.2 Parties can amend or terminate the Agreement without third-party consent.